Withdrawal Policy and Procedure

Policy Statements

a)       The policy on transfer/withdrawal:

  • A student who requests for an internal course transfer within Zesprion must have their existing contract terminated.A new student contract will be signed based on the procedures for executing student contracts.The Refund Policy shall apply unless as otherwise agreed between the School and the Student.
  • A student who transfers from his/her current course to another course within Zesprion shall be deemed to have withdrawn from the Course and the Refund Policy shall apply unless as otherwise agreed between Zesprion and the Student.
  • All request must be made in writing. Verbal notice is not accepted.
  • The student must also fulfil all the admissions criteria of the new course and will be subjected to the School’s student selection and admission procedures.
  • Students under the age of 18 years old are to obtain parent’s / legal guardian’s consent in writing for course transfer / withdrawal request.
  • The student must also fulfill all the admissions criteria of the new course and will be subjected to Zesprion’s student selection and admission procedures.
  • A student who withdraws from Zesprion to enroll with another school (i.e. discontinues all its courses with the school)shall be deemed to have withdrawn from Zesprion and the refund policy and procedures shall apply.
  • As the School does not allow deferment, all deferment will be treated as withdrawal.

b)       Conditions for granting of Transfer and Withdrawal:

  • All outstanding fees must be settled prior to request for withdrawal and/or transfer
  • Student to fill in Course Transfer / Withdrawal Request Form, including getting approval from the necessary personal in charge of the withdrawal interviewand student pass cancelation.
  • Student must go through a counseling session (as and when required and deemed necessary by the School) by Zesprion’s appointed staff to establish the reasons for a transfer / withdrawal before the application can be processed.

c)        Conditions for Refund

Zesprion’s Refund Policy shall apply for all qualified refunds. Students are to refer to the Zesprion’s Refund Policy and the Standard Student Contract for further details.

Refund Table:

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
[100 %] (“Maximum Refund”) More than [14] days before the Course Commencement Date
[50 %] Before, but not more than [14] days before the Course Commencement Date
[20 %] After, but not more than [3] days after the Course Commencement Date
[10 %] More than [3] days after the Course Commencement Date, but not more than [5] days after the Course Commencement Date
[0 %] More than [5] days after the Course Commencement Date

d)       Student Pass Status

For Course Transfer

For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.

In the event that an application pertaining to transfer is rejected by ICA, the following scenario will happen:

a) Student can choose to continue studying with the current course.

b) Appeal to ICA

c) Withdraw from current course and Student’s Pass is to be cancelled within 7 days

All transfers will be processed via ICA’s Solar+ System.

For Course Withdrawals

Student’s Pass holder is required to submit his / her and Student’s Pass to the School for cancellation of Student’s Pass with ICA.

e)      Timeframe for assessing and processing transfer / withdrawal cases

The entire transfer / withdrawal process, from date of application to notifying student of final outcome (including internal appeals), should not be more than 4 weeks. If the final outcome is not in favor of the applicant and applicant do not accept the results, respective staffs are to handle each situation according to Zesprion’s dispute resolution policy.

Click here to download the Student Course Withdrawal Procedures.

 

Withdrawal Chart

student-course-withdrawal-procedure

Click here to download the Course Withdrawal Request Form.